1Cover Travel Insurance

Address

Address: 11/307 Pitt Street, Sydney NSW, Australia

GPS: -33.8736124, 151.2077335
Website: http://www.1cover.com.au/
Google+ page: https://plus.google.com/109076038326803289356/about
Phone number: +61 1300 192 021

Openning hours

Sunday 10:00 - 16:00
Monday 8:00 - 20:00
Tuesday 8:00 - 20:00
Wednesday 8:00 - 20:00
Thursday 8:00 - 20:00
Friday 8:00 - 20:00
Saturday 9:00 - 16:00

1Cover Travel Insurance photos

1Cover Travel Insurance 1Cover Travel Insurance 1Cover Travel Insurance 1Cover Travel Insurance

Customers reviews

Total rating: 4/5, rated 5x
1Cover Travel Insurance
22.11.2013
: aggregate rating: 3/3
I have used 1Cover three times now and their customer service is always faultless. I've never had to make a claim yet but i'm satisfied with all aspects of the service I received. Efficient service and above all reasonable costs.
overall: 3/3
1Cover Travel Insurance
21.11.2013
: aggregate rating: 3/3
Bought my insurance from 1Cover for a few years now. I've never had to claim fortunately, and never had to even speak to them - all seemed simple enough from their website and I even bought on my mobile last time. Thanks.
overall: 3/3
1Cover Travel Insurance
21.11.2013
: aggregate rating: 3/3
We have used 1cover on all our trips and only had to make 1 claim and they could not have been more helpfull. Skyped them from Bali and within 24 hrs everything was sorted. We will use them again.
overall: 3/3
1Cover Travel Insurance
21.11.2013
: aggregate rating: 3/3
Always use these guys every time I travel. Really good cover at good prices. I had to claim once when my laptop was stolen in London and the process was easy and claim was paid out really quickly. Wouldn't use anyone else.
overall: 3/3
1Cover Travel Insurance
04.09.2013
: aggregate rating: 0/3
Do not choose this company. The customer service is terrible, and they will do anything to not pay what is owed. I have used 1cover several times previously but had never had to make a claim. I paid for a year of comprehensive insurance - which was not cheap. In June my passport was stolen in Vietnam by a bag snatcher. My drivers licence had expired while I was travelling, so I was required to return to Australia in order to get a new passport. I am incredibly disappointed in 1 Cover. Not only did they refuse to pay for my flights back to Australia (a necessary expense in order to even get a new passport), they also cancelled my insurance when I returned home - despite the fact I had paid for a full year, and despite the fact I had no choice but to return home, and despite the fact I always had every intention on continuing my travels when my new passport was issued. Dealing with the company has been a constant headache. A claims consultant called me to inform me that most of my claim had been denied. I asked for more details and was promised that I would receive a call the next day. After waiting for almost a week, I received an email with the details, and a number to call. The number was disconnected. I had booked my flights to continue my trip, and had to leave the country uninsured due to 1Cover's incompetence. I emailed them a complaint almost a week ago and still haven't heard back from them. 1Cover has failed to reimburse me the money I was owed, they have cancelled my insurance half way through the year (with no refund), and they have been unresponsive and difficult to contact. They have made a horrible situation so much worse, and I am now overseas and uninsured because of their terrible customer service. My travel companion made a claim with Travel Insurance Direct and found the claims process easy and got reimbursed more than she had expected. Next time I will be going with them.
overall: 0/3