Access Auto Electrics Air Conditioning

Online reviews are difficult in that they're so subjective. But I'll try to be as objective and rational as possible for what I feel was really really poor service and let you then make your mind up about whether you think it constitutes good service. Air conditioning went on a Honda CRV. A known problem on the model. Took it to Access Auto, was told they would replace a resistor and then regas although there might be more problems. Was happy with the explanation. They replaced said resistor. A resistor that can be found online through at least 5 different retailers for less than $10. They've put a 200% markup on. They tell me it's cause its official parts. The official part costs $10. They then tell me no worries, vehicle is working fine. Get home, same day, air conditioning is not working anytime I turn a corner. So I've paid $200 extra for a resistor, $110 for labour and then the pleasure of $132 to have the air condition that no longer works regassed. When I phone Access Auto and explain why I'm not happy in order to gain some resolution, I deal with an aggressive individual who tells me I can come to the shop and they'll take the resistor and gas out and give me $10 to get my own resistor. When I try to make him understand, all I want is my air con to work, which is what he promised it was, he offers no resolution. Just assumes the role of victim. As if he's the one that's hard done by and the world has looked unkindly upon his unfortunate soul. I know I'll lose money going to someone else, but trust is an important thing in life. And I wouldn't trust these guys, not one bit.

Great people and they do a great job.