Alderley Automotive

Address

Address: 75 Pickering Street, Enoggera QLD, Australia

GPS: -27.4195135, 152.9949371
Website: http://www.facebook.com/AlderleyAutomotive
Google+ page: https://plus.google.com/103629988000600567401/about
Phone number: +61 7 3355 4889

Openning hours

Monday 7:00 - 17:00
Tuesday 7:00 - 17:00
Wednesday 7:00 - 17:00
Thursday 7:00 - 17:00
Friday 7:00 - 17:00

Customers reviews

Total rating: 2.5/5, rated 2x
Alderley Automotive
16.10.2013
: aggregate rating: 0/3
I had them perform an unscheduled preventative-maintenance service involving changing the oils, filters and spark plugs. The car was performing fine beforehand but I had recently bought the car and was unsure of the service history, so I figured it would be a good thing to change the fluids and plugs. Following this the car became hesitant under acceleration, threatening to stall. When I checked under the bonnet I discovered a bolt securing various components was loose and indeed it fell out when I examined the loose components. They had removed it unnecessarily when they had the air cleaner off and failed to replace and properly tighten it. When I took the car back to rectify the issues they tightened the bolt (only after I pointed it out to them) without apology, and they failed to fix the performance issue despite requiring it overnight on two separate occasions. When I picked up the car I noticed they had taken a USB stick containing hundreds of tracks from my stereo. I pointed this out to the reception staff but they denied any of their staff would have taken it. I would not have minded them borrowing it to copy the tracks but find it an affront that they would not return it and not check with each staff member. This is highly unprofessional.
overall: 0/3
Alderley Automotive
13.04.2013
: aggregate rating: 3/3
After our car failed to start we called in RACQ who diagnosed it as a faulty fuel pump. We towed it down to Alderley Automotive to get the fuel pump replaced. They checked it out a bit more thoroughly and determined that it wasn't the fuel pump but a blown fuse. They replaced the fuse, costing us very little. Honest, friendly, fast, efficient service.
quality: 3/3