Apollo Car Rentals

Headed up to Thunderbird Park beautiful Mount Tamborine at the back of the Gold Coast this week in an Apollo Motorhome Euro Deluxe and it was awesome! The vehicle was clean and large and toasty warm with the heating on. Pick up and drop off of the vehicle was very smooth and I'm going to miss being up high and king of the road in the big Euro Deluxe! The birds at Thunderbird park are pretty amazing too - so many rainbow lorikeets!

Traveling with four people in the Endeavour was a bit tight, but with a few more strategically placed storage bins along the inside roof of the vehicle, things would have been better. Our major complaint though, is when looking online at the photos of the Endeavour, they show an interior table. After finally getting our camper, it turns out only the Australian Endeavour campers come with a table. Our decision to rent the campervan from Apollo, was heavily based on the interior table being available in a smaller vehicle.

I relocated a Cheapa Camper from Adelaide to Brisbane and was advised in Brisbane that I could pay to have it for extra days if I wanted.The time given to travel to Brisbane was impossible to meet so I took 2 extra days and advised them of same. When I delivered the Camper in Brisbane I was met with a tirade of abuse by the Female Manager and charged $1133.00 plus was not refunded the $350 in fuel I used to get there despite a $250 allowance. I have been in the tourist industry myself for 30 years and this stands out has the most offensive person I have every encountered and a total rip off. I will NEVER use their campers again and will advise all and sundry to avoid this company especially the Brisbane Office at all costs. The power of social media be upon them LOL. The Brisbane manager is a first class be atch to say the least. Go with Jucy Vans they offer a really excellent happy service!

Please do not deal with these people, do your research on the internet to find many more people with stories like me. I have rented with Apollo several times ONLY for relocations. I have picked up and dropped off rentals from Melbourne, sydney, cairns and brisbane, all the same. Firstly you will wait a long time, even if your late to pick up it wont be ready. Secondly you will sign your life away and insurance wont really cover much if you pay for it. They will then charge for all the little extras you would expect as standard. Then (usually) things wont be great with the vehicle, ive had blocked toilets to broken tables, to missing blankets and dirty vans. However i put up with all this as i dont pay a lot relocating. Now, when you return they will try everything to spot a fault that was not you, i have heard many others complain during pick up and drop off's to no avail, finally they wont return your big bond immidiately, they can take up to 2 weeks+ to return it,however they are quick to take it. And when you try to ring be prepared to wait and wait, or you could go and complain in person but again you will wait. The most unprofessional company i have ever dealt with and I pay nothing to rent, imaging you paid retail! OMG. Like i say, do research on the net to see my story repeated by poor paying customers everywhere.

The campervan was great and it was pretty clean on pickup. However it took over 3 hours to get into the vehicle when collecting from Brisbane, and with a young family in the heat without any means of getting anywhere else to shelter - not good. In addition, in the months since returning the vehicle, we have recieved 3 charges to our credit card without any explanation. BE AWARE!