Customers reviews
Total rating: 4/5,
rated 5x
Birches Serviced Apartments
03.09.2013
Nigel Gan:
aggregate rating:
3/3
Spacious apartment, near tram to the city and pet friendly! We have stayed here before and both times it has been great to get away and stay near the city with our dog. Staff are friendly and it is in a quiet neighbourhood. We will definitely stay here again.
overall: 3/3
Birches Serviced Apartments
09.02.2009
Anonymous user:
aggregate rating:
3/3
If I had the option of staying somewhere else in Melbourne, I wouldn't- Birches were just that good to me, that I could not go anywhere else. The location is amazing, the staff were the most friendly staff I have ever met and the rooms felt like home. Your guys Rock!!
overall: 3/3
Birches Serviced Apartments
16.09.2008
Anonymous user:
aggregate rating:
3/3
Hi guys, I like your service and will recommend my friends or relatives to stay here when they come to Melbourne. I deffinately recommend this place to everyone who wants a serviced apartment in Melbourne, its cozy and homely feel. Off street secure parking, nice and warm beds, amazing big window with a great view of the city. Well located. It's a nice short walk to MCG in a quiet street. Thank You. Richard Apartment 12
overall: 3/3
Birches Serviced Apartments
13.09.2008
Anonymous user:
aggregate rating:
3/3
I stayed at Birches Serviced Apartments in June 2008 at their Town House, it was really great , its just like a home away from home , very friendly and helpful front office and housekeeping staff and of course Jennie , manger , generous and lovely lady , very helpful in every aspect of our stay from reservation to checkout , whenever i ll be in Melbourne i ll surly stay with you only, thanks for making our stay pleasant and enjoyable.
overall: 3/3
Birches Serviced Apartments
15.08.2008
Anonymous user:
aggregate rating:
0/3
We stayed at Birches for 7 days while our house was being renovated. The hotel was very basic and did not feel clean. It is an old apartment building converted cheaply into a hotel. It was very noisy, the rooms were serviced badly and the bathroom was old and basic. It was not a comfortable and relaxing place to stay at all. The service staff did not clean dishes and the whole room was often barely cleaned. Though advertised as pet friendly there was rat bait under the kitchen sink that I was not informed about until I found my cat sniffing it. The worst thing about Birches is the staff. They are incredibly rude and were even abusive when informed I would be leaving halfway through my planned stay because I was unhappy with the service. I cannot believe they are in the service industry and I have never had such an aggressive response to making a complaint. I was very disappointed in their service and would strongly recommend that you do not book a stay at this hotel unless you are looking for very basic (2-3 star feel) accommodation.
overall: 0/3