Customers reviews
Total rating: 3.64/5,
rated 5x
Brides of Manuka
11.09.2013
Clare Lopez:
aggregate rating:
3/3
From the moment I stepped into the store, I felt like a Bride. The service was absolutely outstanding. When I chose my dress, the lovely sales assistant, which I regretably can't remember her name, opened her arms and gave me a big hug as she said "You found your dress". It was such a touching gesture. Following the decision on the dress, special considerations were made for my situation which is above and beyond what you would expect from a little boutique store. Kathy, the owner, always greeted me with a smile, in person and over the phone. She always called me back when she said she would. She followed up on my enquiries prompty, especially when adjustments were urgently required due to finding out I was poregnant!!! Kathy even worked together with Suzy from Mania (Handbag and Accessories shop down the way in Manuka) without my knowledge at the time, to find a clutch that would match my wedding dress so I didn't have to go in and out as new bags arrived. I couldn't give anymore praise for the service I received, the add on service which happened without me even asking, as well as the considerations that were made for my personal situation. Definitely a Bridal boutique worth the visit! The collection may be smaller than the larger stores, but I have never been treated more like a princess in my life! Thank you Kathy and the team at Brides of Manuka.
overall: 3/3
Brides of Manuka
14.08.2013
Laura Hayes:
aggregate rating:
3/3
I dont understand the negative comments. My experience has been nothing short of amazing. Kathy the owner is so accomodating and understanding. I went and tried dresses on atleast 3-4 times before i brought my bridesmaids in, and was never felt to be a burden and her and her staff were always willing to go above and beyond what they were required to do. I have had a few changes, went from 3 to 2 then back to 3 bridesmaids, had to change the size of my dress to accommodate some surgery I had and never, NEVER was it met with any negative comments or attitude. Kathy was more and still is more than willing to work with me and help me with whatever I need. I would highly recommended Brides of Manuka over any other bridal shop in Canberra
overall: 3/3
Brides of Manuka
27.05.2013
Bec Hamblin:
aggregate rating:
3/3
Had a really amazing experience at this shop!! The owner who was helping me went above and beyond allowing me to come straight in and letting me try on dresses without any hesitation and offering very helpful feedback!! I eventually found one dress which I loved! I was then allowed to at last minute schedule a Saturday appointment (Saturdays are always really busy!!) to bring my mum and Grandmother in to view the dress) and they were so helpful and considerate!! I ended up coming back and trying it on again (they didn't mind AT ALL) and they let me stay in it for as long as I needed to without harrassing me and hurrying me up. They also let me try jewellery and veils on! Overall it was their amazing service that made my experience so successful and I ended up purchasing the dress!! Thanks so much!!
quality: 3/3, appeal: 3/3, service: 3/3
Brides of Manuka
10.11.2012
Miss Logan:
aggregate rating:
0/3
The staff members made me feel very uncomfortable from the outset. My wedding was in six months - they told me that I would never find a dress in that time. They said that I needed to select a dress that day or I wouldn't find anything. They made me undress and they dressed me. I'm a size 12-14 and they only had dresses in a size 8. They squeezed me into all their dresses and made me feel very uncomfortable. They couldne't recommend a dress to suit my shape or the feel of my wedding. It was the first shop I went to - and a dreadful experience. I would never recommend this.
quality: 0/3, appeal: 0/3, service: 0/3
Brides of Manuka
04.08.2012
Jasmine SANDERS:
aggregate rating:
3/3
I would just like to say a HUGE thankyou to the girls at Brides of Manuka I had such a stressful time finding the perfect dress. I looked all over Sydney and The Central Coast which is where I am from and couldn't find anything! I went to Canberra on holidays and decided to have a look and the Owner was amazing! She made me feel so comfortable and calm unlike a lot of the other ladys at the other stores I had been to. Such an amazing lady who very much knows her stuff! I found the PERFECT dress and couldn't be happier with the service. Very, very gorgeous dresses and staff personalities to match WIN-WIN!!!! :)
quality: 3/3, appeal: 3/3, service: 3/3