Caltex, Albany Highway, Williams

Address

Address: Albany Highway, Williams WA, Australia

GPS: -32.98338, 116.832668
Website: http://www.caltex.com.au/
Google+ page: https://plus.google.com/114240667675367245923/about
Phone number: +61 8 9885 1104

Customers reviews

Total rating: 0/5, rated 1x
Caltex
03.10.2013
: aggregate rating: 0/3
We pulled into Caltex Williams on our way home from Mount Barker, on Monday 30 Sept 2013 after a friend recommended the food. We parked our car under a tree to the side of the petrol station. When walking into the store we were accused of buying fuel, by the young male staff member. We said we hadn't. He looked at us, and said "Are you sure?" We said yes. We were a little taken back by his rudeness. We entered the store and chose our food and drink and paid for it. And he accosted every customer that entered demanding to know if they'd bought fuel. The atmosphere was tense and unpleasant. I went to the loo, but asked my husband to sit in the dining area so we could enjoy our sausage roll and chips. When I returned I found my husband standing outside waiting for me. He'd asked to sit in the dining room, but was refused because our food was take away. (But the food was purchased from them, so I don't understand why not) Since we didn't fancy sitting in our car to eat, we headed over to a bench seat. I ate a chip and realised there was no salt on them. So headed back into the store hoping to find some salt sachets. I asked the same male staff member if they had salt and he pointed to an area with salt canisters. And said you have to bring your chips back in, you can't take the canisters out. I said we were just sitting outside (thinking I would have been inside if they'd allowed us!) and he sternly shouted "YOU CANNOT TAKE THE CANISTERS OUTSIDE" In the end we ate our sausage rolls at the bench and took the chips in for salt then headed to our car. Ultimately the service was appalling! Country towns are usually known for their relaxed laid back holiday feel. Most people are very kind, especially to tourists - since that's their source of income. I will never stop there again, and will let my friends know that kindness and customer service will be found elsewhere.
overall: 0/3