Freedom Kitchens, Lutwyche Road, Windsor

Address

Address: Lutwyche Road, Windsor QLD, Australia

GPS: -27.43811, 153.03109
Website: http://www.freedomkitchens.com.au/
Google+ page: https://plus.google.com/108598712545465627881/about
Phone number: +61 7 3857 7158

Openning hours

Sunday 10:00 - 17:00
Monday 9:00 - 17:30
Tuesday 9:00 - 17:30
Wednesday 9:00 - 17:30
Thursday 9:00 - 21:00
Friday 9:00 - 17:30
Saturday 9:00 - 17:00

Customers reviews

Total rating: 0/5, rated 1x
Freedom Kitchens
10.10.2011
: aggregate rating: 0/3
Freedom Kitchens is the most inept company I've ever dealt with. It took an astounding 3 months from our initial appointment through to our kitchen being installed, after being advised at our initial appointment that it would take a maximum of 7 weeks. The service we received was absolutely disgraceful. The sales rep that came to see us was only after compliments, insisting that we give her design a 10/10, even if we didn't like it. When we asked for certain features in the kitchen, OUR kitchen, she did nothing but bag them out saying that they were outdated, and also kept putting down every other kitchen company she could think of during the time she spent at our house. Instead of being there for 3 hours like advised, she didn't leave until after 1am, which had been more than 5 hours. If we could warn people going through Freedom Kitchens at present, we would have to say to check, double check and triple check all your documentation because they will do you over. Each piece of paperwork that was sent through had an error on it. The biggest one was $1000 overcharged!! The sales rep insisted that we would end up with a perfect high quality kitchen with absolutely no flaws in it. Well, since installation, we've found ALOT that we aren't happy with. Things like black marks on our white cupboards. Pieces chipped out of shelves. Doors that don't line up, silicon on our stone benchtop, silicon on our rangehood. We've also found alot of little drill holes where it appears the installers have been too lazy to use a stud finder, instead, drilling about 50 holes in total, to which they didn't patch up, leaving it for us to do. Beware, for they'll also order the wrong product and overcharge you for it. They leave it until after you've signed off on everything, then advise you that there is more charges and you have no choice but to just accept them. They won't answer your phone calls and when you alert them of a problem, you won't receive a call back. I don't know how they've stayed in business for as long as they have. We surely won't be recommending them to anyone in the future. Worst company ever.
overall: 0/3