Customers reviews
Total rating: 3.06/5,
rated 2x
Keppel Bay Marina
14.08.2012
Opinion Post:
aggregate rating:
1/3
We met for lunch today at the Waterline Cafe at Keppel Bay Marina. We chose to go there after seeing the many ads stating its award winning credentials but found things nowhere near that worthy. We arrived around 1230pm and found plenty of empty tables and space with less than a 1/3 of the tables occupied. We got some drinks when we ordered and a coffee arrived a short time later but that was it. 35 minutes later we were still sitting there wondering where our lunch had gone. We got the attention of a waitress wondering around with a bowl of hot chips looking for whomever ordered them and we asked her what the problem was. She told us there was a problem with the printer and all the orders had not gone to the kitchen and they were working through it. Another 20 minutes later still no food. Eventually when it did show up, there was absolutely no mention of sorry for the delay or any apology - We didn't want special treatment or a refund, it would have been nice to have had someone at least acknowledge that they had let us and other customers down but apparently that is not how they operate. The meals were strictly unremarkable when they did arrive. The moral of the story for us - don't believe the advertising - word of mouth from people without a vested interest suggests save your money, go somewhere else.
quality: 1/3, appeal: 2/3, service: 0/3
Keppel Bay Marina
08.07.2012
Michelle West:
aggregate rating:
2.67/3
Great food little on the expensive side great service but not a great deal of choice
quality: 3/3, appeal: 2/3, service: 3/3