Keturah Day Spa, 500 Beaufort Street, Highgate

Address

Address: 500 Beaufort Street, Highgate WA, Australia

GPS: -31.938744, 115.86964
Website: http://www.keturah.com.au/
Google+ page: https://plus.google.com/118444078064066945111/about
Phone number: +61 8 9228 0855

Openning hours

Monday 8:30 - 17:30
Tuesday 8:30 - 17:30
Wednesday 8:30 - 17:30
Thursday 8:30 - 20:30
Friday 8:30 - 17:30
Saturday 8:30 - 17:00

Customers reviews

Total rating: 1.11/5, rated 3x
Keturah Day Spa
17.03.2013
: aggregate rating: 0/3
How Dare You! Who would have thought that an eyebrow tint could be such a negatively, impacting experience? I walked into the treatment room and laid down on my back. I told the therapist that I like my eyebrows dark, to please leave the dye on longer, because I like them dark. She came over to look at my eyebrows and said "Gee, who has been hacking at your eyebrows?" I said "Pardon?" She said, "You have hardly any eyebrows, what is going on with that?" I then sounded irritated and said "What?" She then passed me a mirror and said, "Here, take a look if you think I going mad".......(why did I continue with her at this point? I don't know, but I did - perhaps I like being abused in a place of comfort and relaxation!!!) Then she proceeded to put Vaseline Jelly all over my eyebrows, yes, all over them, not just on the skin around. I asked the question "Oh, are you putting the jelly on my actual eyebrows and not just on the skin? She said "I have been doing this for 10 years, I know what I am doing!" In my head I thought, 'I have been having my eyebrows tinted for many more years than that and not once has anyone rubbed jelly into the hair of my eyebrows before' Anyway, I could be wrong with this one, I am not a qualified beautician. She asked what colour I would normally use. I asked her to use Dark Brown. She said "You are Blonde you know!!" I said "Yes, I like this colour" WHY DO I HAVE TO DEFEND AND EXPLAIN EVERY DECISION - JUST DO WHAT I HAVE ASKED!!!!!. She then said "OK, Natural Brown" Now, I don't know if this is just a different word that they have for their colour at Keturah, perhaps it is - otherwise she blatantly went against my instructions. Anyway, she applies the dye ontop of the vaseline..and waits. A few minutes later she takes the right hand side off. She is about to take off the left hand side and I said "Please can I quickly look if this has taken enough before you take the other side off" She gives me the mirror and says "In my professional opinion, that is dark enough, don't forget you ARE blonde you know!". I look and it hasn't taken much at all! I say "No, it isn't dark enough, please reapply" She said, "Well, everyone is going to think that you look surprised with your eyebrows looking like that" I tell you, I left that Salon, unfortunately not saying anything about the experience, but like so many disgruntled customers, I will be telling the world and every friend and staff member of mine. I am disgusted and feel violated and self conscious. What a Nasty, Disgusting and Unprofessional Experience!! I can't even believe that it really happened!!!
quality: 0/3
Keturah Day Spa
21.11.2012
: aggregate rating: 0/3
I don't even know where to begin with this appalling experience. First - do not waste your money!. I went to the "award winning day spa" in Nedlands a month ago, after recieving a very expensive voucher as a 40th birthday gift. To keep it brief, the therapist was poorly skilled, and way to personal, to the point of talking to me while I was "using the toilet" even my own husband doesn't do this at home!. No ambience, hard sell on products, after you wash your own face to get the products off. Then to really finish my experience. I took the time to email a very polite and constructive letter to the owner about my experience, which was promised a reply in 2 days. We then had to follow her up 2 weeks later, because she was "busy". She had not even spoken to the therapist. She had offered extra token services with my remaining voucher, which I did not want, because I would never want to go there again. In the end, after a month of us following her up, it ended with NOT our money back as we requested ($500 plus) or the same services offered, but the remaining amount on the voucher, given in products, thrown into a postage bag and posted to me. I understand that sometime things can go wrong, but I gave them the chance to change my view, but in the end, Keturah Day Spa, have just made it unforgiveable.
quality: 0/3
Keturah Day Spa
08.02.2012
: aggregate rating: 2/3
Beautiful spa and salon however think that the friendliness could be improved
overall: 2/3