The Cheesecake Shop
01.09.2011
Anonymous user:
aggregate rating:
0/3
I really like the Cheesecake Shop as over the years, that is where I purchase all my cakes for my 2 children, be it ready made or a custom order. The last 2 kids birthdays I have gone to the Casuarina Darwin Cheesecake store & the customer service is soooooooooooooooooooooooooooooooooooooooooooooooooooooo BAD! I thought the first time was bad in April 2011, thinking someone had a bad day & I returned recently in August 2011 was "greeted" by the same lady. She has no social skills let alone how to pop a happy face on. I asked her if the cakes were made daily & she was unhappy to tell me that they are baked every 2nd day for the icing to set....ok, I understand more about cakes but you didn't have to explain it to me that way! She really put me off my purchase & I was actually happy as it was my son's birthday. When I handed over the credit card it was so automated I felt really uncomfortable...She didn't even smile once. I will not be purchasing another cake from that store again & am more than happy to drive further & purchase a cake from another store.
overall: 0/3