Toys Paradise Australia

I placed an order with Toys Paradise on 02/01/2012. Over 2 weeks later I still have not received my order despite several assurances by phone and email that it would be sent by the end of last week. I'm now being told I'll receive my order by the end of this week. I have been given the excuse that "suppliers shut down over Christmas/NY and have only just reopened" and also that "our supplier sent us the wrong product". Toys Paradise website clearly states that they offer 'next day dispatch' and that "orders within Australia can be expected approximately 1-3 working days after the order is dispatched'. 16 days later and I'm still waiting. I now wish I'd just gone into a regular store and bought what I wanted. They have actually asked me to be 'patient'! Isn't speed and convenience the whole point of online shopping? Dealing with this company has been the opposite. *I actually received the item in question today (19/01/12); it was in several pieces (broken). I will now have to wait again to get a replacement. Needless to say, I will never deal with this company again.