Bass Hill Tourist & Residential Village

The Bass Hill Caravan Park is not the most beautiful caravan park but it is one of the cheapest in the Sydney suburbs. The bathroom is ok and usually clean, so the laundry. A good thing is there are normally always rooms or sites free. Wifi is not free! Moreover the location is really good there is a woolworth, hungry jacks and Mc Donald's just a 2 minute walk away. But all in all it is really cheap.

We booked accomodation on the thursday for a saturday night 2 and hallf weeks away for a sporting tournament. We were notified on the next day the friday that our childs team had been pulled out due to unforseen circumstances. We contact the park basically 24 hours later and left a message one their answering machine to see if it was posible to cancel the booking as it had only been 24 hours. We received no call back. Called on the saturday explained what had happened had to call and email again on the tuesday before getting a response. The manager stated that my wife would have been told there was a no refund policy when she booked. This was not discussed with her on the phone. We just thought with the quick timeframe they would show some heart and give some sort or refund but no its not there policy. Nice easy way to make $145 out of someone. They will not get my business again.

Safety rails broken off bunk beds and unable to be fixed; sofa bed so uncomfortable I slept on the floor, staff removed food from the room fridge and owner blamed me for arriving early. Will not refund under any circumstances. I would have my family sleep in the car before I spent money staying here again.