CENTURY 21 @ The Glen

My family had engaged Century 21 Glen Waverley to sell our house. The agents who were servicing me appeared very professional and were hardworking. I went with them because one is a "certified valuer" which I thought is of great value to provide unbiased advice. Unfortunately, I found out there was no integrity in them, predominately the certified valuer handling my case. Firstly, I was requested a property inspection report I did few years ago. The buyer of my house then requested the same inspector company to perform another inspection upon his purchase. However, the agent provided to the buyer his related-inspector (a company he knows) and told the buyer that that was the inspector used by me. Worse of all, this inspector, SPI Property Inspections, didn't even go under the floorboard to perform a pest and structural inspection (my wife was at home and we had cleared the wardrobe access underground for the inspector but she noted that he did not inspect underground) and he charged the buyer more than $600 for it. The new owner and I found this out when we chatted. Secondly, the agent advised me to lie to other agents and using various tactics while I was shopping for our next house. I did not heed his advice. This really made me wonder what sort of integrity he had and probably fabricated "stories" of interest before the sale. Lastly, the originally agreed sales commission was 2%+GST but on the contract date, the agents and Director agreed to revise to 1.8%+GST after knowing I could get that rate elsewhere from a contact and using it to tempt me to sign on the spot. My wife was sitting next to me and she was the witness. Upon settlement of the property (29 Oct 12), the agent and Director BOTH denied of such a promise. They indicated they couldn't find it on record which myself and my wife clearly heard and I saw him wrote down but now he couldn't locate the record and recall such event. He then went on to say that he can meet halfway at 1.9%. I cannot believe how unscrupulous his actions were, I paid him the full 2% +GST amount and told him I will reveal my experience with them online to warn the community. I didn't realize property agents nowadays have to resort to such low means to earn a living! What a shame! What is the value of a certified property valuer without integrity and trustworthiness? Home owners and buyers beware!