Hotel Pennant Hills

Great family place

Until new management DO NOT COME HERE! Being a regular prior to and whilst rennovations it is a pitty that with the wonderful new venue, great food and generally cheerful staff that there is a particular staff member in management that has a serious chip on his shoulder, I had been warned not to visit the venue from 3 different groups of friends that no longer visit the venue because of the narky manager on duty on weekends. I was at t he venue for a private function for a 21st so decided to ignore previous comments and invited my father up for a beer and to watch the Bledisloe Cup. In a room full of other Rugby supporters watching the game (as when we asked to hace sound on in another empty part of the venue we were told no sound is allowed apart from the designated sport area) Live music started mid-way through the first half, when I asked if the music could start after the game I was told sternly that "music starts at 10 and if you dont like it you can go somewhere else" unfortunately for such a great venue this staff member is bringing the whole venue down. I left and went to the Eastwood Hotel, met with a smile and great service in general, maybe some staff should visit this venue to get some training, as they are doing a fantastic job! I am hoping that my next visit is a pleasant one. if not, this staff member is costing you your reputation within the local community and thousands of dollars of income.

What an improvement! The food was really delicious, renovations look good and staff nice.